Helper Guide2021-04-29T16:43:27+08:00

Helper Guide

“You could learn how to find a job and your right here! “

Frequently Asked Questions

How can I use Helperfamily.com as a helper?2021-03-03T01:57:38+08:00

All helpers can register an account and upload their profile to be listed on Helperfamily.com. It’s free of charge.

Make sure to fill in your contact information e.g. phone, email, whatsapp, facebook and etc. There are thousands of employers browsing on helperfamily.com everyday to find available helpers. They will contact you directly for an interview if they’re interested in your profile.

Read more: How to add new helper profile
Read more: Hong Kong Visa Application Procedure for Filipino Domestic Helpers

Please contact us at Help Center if you need further help.

Do I need to pay to use Helperfamily.com as a helper?2021-03-03T02:05:26+08:00

It’s free of charge to upload your profile.

Helperfamily.com is one of the largest platforms for Employers and Helpers in Hong Kong. Upload your profile now!

Read more: How to add new helper profile
Read more: What makes a great helper profile

Please contact us at Help Center if you need further help.

How to add my profile information to be listed on Helperfamily.com?2021-03-03T02:08:16+08:00

To add your profile, you will need to register an account on Helperfamily.com. You will need to have a valid email to receive a verification link in order to activate your account.

After account registration & verification, you can go to the User Dashboard to upload your profile. Once you click “Submit”, your profile will be listed on Helperfamily.com. You can always go back to your User Dashboard to edit/ update your profile. Please be patient filling out your information. On average, it takes 20 minutes per helper to fill out the profile! The more information that you provide, the easier your profile will be seen by an employer.

Read more: How to add new helper profile

Please contact us at Help Center if you need further help.

How will employers contact me?2021-03-03T02:10:22+08:00

Make sure to include your contact information e.g. phone, email, whatsapp, facebook & etc when you fill out your profile information. This contact information will be shown on your listing.

There are thousands of employers browsing on helperfamily.com everyday to find available helpers. They will contact you directly for an interview if they’re interested in your profile.

Read more: How add new helper profile

Please contact us at Help Center if you need further help.

Who will process the Visa Application for me?2021-03-03T02:22:47+08:00

If you successfully connect to an employer by yourself, you’re entering the “Direct Hire” procedure. There are Agencies who will assist you and your employer for the visa application process, also known as the “Direct Hire” service for Filipino and Indonesian helpers. Helperfamily.com does not process your Visa Application. If you need help connect to a reliable agency, please contact us at Help Center.

If you’re Filipino and finishing a contract in Hong Kong, your employer can also choose to proceed with the Direct Hire application by him/herself. You will need to assist your Employer and visit the Immigration Center yourself.

Read more: Hong Kong Visa Application Procedure for Filipino Domestic Helpers

Please contact us at Help Center if you need further help.

How long does it take to get a potential employer on Helperfamily.com?2021-03-03T02:23:54+08:00

A lot of helpers can connect to a potential employer on Helperfamily.com within one month after they publish their profile. Here’re tips for fast connection to Employers –

First of all, a good helper profile is the key for fast connection to Employers. Please be patient to fill out your profile now!

Read more: How to add new Helper Profile
Read more: What makes a Great Helper Profile

Secondly, helpers who are finishing a contract in HK and have similar prior experience to the required duties (e.g. took care of infants) found it faster to be chosen by an employer. Remember to update your experiences!

Meanwhile, good interview skill is also essential for a good job. Please do not hesitate to take a look at the list of Interview questions. We also highly recommend you to attach a reference letter from your previous employers. It will be even better if you can allow your potential employer to talk to your previous employer to learn more about your working style.

Read more: Interview Questions for Employers

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